Refund & Return Policy

Last updated: May 11, 2025

We want you to love your Hat Magic Ears. If something isn't right, we'll make it right.

Return Window

You have 30 days from the date you receive your order to request a return or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging

How to Start a Return

Email us at support@hatmagicears.com with your order number and reason for return. We'll respond within 1–2 business days with instructions. Please do not send items back without contacting us first.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund — no return required.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank to post the credit.

Return Shipping

• Defective or wrong item: We cover return shipping
• Change of mind: Customer is responsible for return shipping costs

Non-Returnable Items

• Items returned more than 30 days after delivery
• Items that show signs of use or damage not caused by us

Questions?

Email us at support@hatmagicears.com — we typically respond within 24 hours.